Founding Forward Deployed Engineer

ABOUT THE ROLE Join an early-stage AI company serving the consumer packaged goods sector as a Founding Forward Deployed Engineer. You will connect the platform with customers' operations teams, owning implementations from workflow discovery through go-live and helping turn field insights into product improvements. WHAT YOU'LL DO • Own customer onboarding end to end, including discovery, integration, configuration, testing, and go-live. • Work directly with operators to map purchase-order-to-cash workflows and design platform configurations for their needs. • Build and troubleshoot integrations across EDI, ERP, inventory, accounting, and freight systems. • Translate operational requirements into data models, configurations, and product capabilities. • Share customer implementation insights with engineering to inform product improvements. WHAT WE'RE LOOKING FOR • At least 3 years in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role. • Experience owning customer onboarding from discovery through deployment and go-live. • Technical fluency with APIs, data models, SQL, and integration debugging, with the ability to read and write code. • Hands-on experience building or troubleshooting integrations across EDI, ERP, inventory, accounting, and freight systems. • Ability to map purchase-order-to-cash workflows and turn complex operational needs into clear technical solutions. • Experience in consumer packaged goods, supply chain, logistics, or ERP integrations is valuable. • Strong systems thinking, ownership, and comfort working through ambiguity and complex customer challenges. COMPENSATION & BENEFITS Base salary range: $0 to $200,000 USD annually. Visa sponsorship is not available. LOCATION On-site in New York, United States.