Founding Community & Marketing Manager

BUILDING A MORE RESILIENT WORLD When things go wrong, insurance has one job: get people and businesses back on their feet. Too often, it doesn't. At ClaimSorted, we're changing that, and building a more resilient world where people and businesses have the confidence to go after bigger opportunities. We're creating the company that will define how claims are handled for the next generation. The world's largest insurers and Fortune 500 companies already trust us to handle their claims and manage their risk. And we're moving fast. We grew 10x in the past year, raised one of the largest InsurTech rounds of its kind, and are backed by Y Combinator, Atomico and Eurazeo. We ship, learn and improve every week, never settling for "how it's always been done." We're just getting started. There's never been a better time to join. ABOUT THE ROLE We're looking for a Founding Community & Marketing Manager to join our team in New York City. You will shape and lead our global community strategy as a key driver of growth and retention. This role sits at the intersection of every team, with ownership of community as a measurable engine for activation, retention, expansion, and brand equity across our insurance partner base. You will design the community strategy, launch marketing programs from 0 to 1, and establish the operating model that ensures the community function contributes directly to revenue and long-term customer value. In these early stages, you won't just design the strategy — you'll personally lead the high-impact initiatives that prove it out. Reporting to the CEO, you will collaborate cross-functionally with sales, client success, claims, and product to ensure community initiatives drive measurable outcomes aligned with company growth targets. WHAT YOU'LL DO • Shape and execute ClaimSorted's global community strategy, ensuring online and offline initiatives directly support inbound lead generation, revenue growth, and partner retention. • Build brand recognition and trust among our insurance partners (MGAs, insurers, and brokers) through a consistent narrative, credible content, and standout events. • Identify, engage, and empower champions and advocates across our partner base. • Design and run events end to end — from concept and logistics to delivery — and build them into a repeatable, scalable programme rather than a series of one-offs. • Create content that a technical, professional insurance audience genuinely respects: case studies, podcasts, and thought leadership. • Design the operating model, tools, and systems needed to scale community programs globally. • Build the measurement framework that ties community activity to qualified leads, pipeline, conversion, and retention — and establish a clean handoff to sales. WHO YOU ARE • Demonstrated experience building and scaling programs from 0→1 in Community, Growth, Marketing, or Product roles. • A track record of organising B2B events — not just running them — and turning them into repeatable, scalable systems. • The ability to get credible fast in a complex, technical industry, and to create content that a professional audience trusts. • Strong creative instincts paired with a bias for action — you ship fast, iterate on feedback, and drive results. • A data-driven approach: you set KPIs, analyse performance, and optimise programs against revenue outcomes. • A history of operating independently and owning ambiguous goals end to end. • Experience working closely with sales — shared goals, clean handoffs, attributable pipeline. • Comfort in a fast-paced, high-ownership early-stage environment where priorities shift and the work is hands-on. This isn't a 9-to-5 role, and that energises rather than drains you. OUR VALUES Move Fast – Act decisively, iterate quickly, optimize for momentum. Always Overdeliver – We exceed expectations in everything we do. Think Customer-First, Always – The customer experience drives every decision. Challenge the Status Quo – We innovate relentlessly and never settle for 'good enough.' Say It How It Is – Transparency and direct communication build trust. COMPENSATION & BENEFITS • Quarterly performance bonus: up to 15% of quarterly salary • Generous, transparent equity participation • Medical, dental and vision insurance for you and your dependents • 401(k) with 4% company match • 20 days annual PTO • 30 days work from anywhere annually • Company offsites • Accelerated promotion track in a high-growth environment Compensation: $100K - $160K