SRE Engineer - San Francisco

About Plaud Inc. Plaud is building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance, loved by over 3,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud captures, structures, and compounds the intelligence generated in conversations — so humans can think better, decide faster, and execute with clarity. Plaud Inc. is a Delaware-incorporated, San Francisco-based company. With ISO 27701, GDPR, SOC 2 Type II, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram https://www.instagram.com/plaud_official/, X https://twitter.com/PLAUDAI, Facebook https://www.facebook.com/plaudai, LinkedIn https://www.linkedin.com/company/plaudai/, and YouTube https://www.youtube.com/@PLAUDAI. Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. • Plaud is a bootstrapped, skyrocketing, profitable company with a $300M revenue run rate achieved in just three years. • Define the next-gen paradigm for human-AI interaction. • Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. • Work with passionate teammates who value innovation, collaboration, and customer success. • Grow your career in a culture that champions continuous learning and fast career development. • Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. What you will do • Ensure reliability and performance of Plaud.ai http://Plaud.ai’s AI products at scale • Design and operate highly available, scalable cloud-native systems for AI workloads • Own production reliability, incident response, and on-call practices • Build observability (metrics, logs, tracing) and reliability automation • Define and manage SLOs, SLIs, and error budgets with engineering teams • Drive postmortems and reliability improvements across the platform • Lead incident response and continuous reliability improvement • Partner with product and engineering teams on reliability design • Improve observability and operational maturity Minimum Qualifications • 5+ years in SRE, Infra, or Platform Engineering roles • Strong experience with cloud platforms (AWS/GCP/Azure/OCI) • Hands-on with Kubernetes and distributed systems • Experience in on-call rotation and incident management • Proficient in at least one programming language (Go, Python, Java) Preferred Qualifications • Experience supporting AI/ML or data-intensive platforms • Experience of GPU cluster management • Knowledge of SLO/SLA frameworks • Experience in fast-growing or global products • Exposure to multi-region systems • Strong written and verbal communication What we offer • Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success. • High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity. • Comprehensive Health & Retirement Benefits Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy, plus a 401(k) retirement plan with company matching for full-time employees. • Time Off & Workplace Benefits Unlimited PTO, plus 13 paid holidays, 12 weeks of fully paid parental leave for all parents, a hybrid work model with a minimum of three in-office days per week, and access to high-quality office snacks, drinks, and equipment. • Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency. • Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires. • Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.