Solutions Manager

ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOU WILL • Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems • Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch • Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip • Proactive project management across many customers, to manage requirements and tasks across onboardings • Delegate and oversee project-related activities to supporting solutions and technical consultants. • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible • Continuously improve the post-sales processes to help our customers accelerate the time to value QUALIFICATIONS • 8+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company • Experience leading enterprise-wide (ideally global) P2P or ERP implementations. • Fantastic communication skills • Extreme attention to detail and pride yourself in being incredibly proactive • Experience working with product and engineering teams • You’re able to push back and still make people happy • Very comfortable with software configuration (not necessarily technical skills, which would be a plus) • Willing to do whatever it takes to make Zip and its customers happy. The salary range for this role is $163,000-$202,000 CAD OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. This posting is for a current vacancy. As part of our hiring process, Zip uses AI-enabled tools to assist in screening and assessing candidates, including resume review and interview documentation. All hiring decisions are made by people. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. • 📈 Start-up equity • 🦷 Health, vision & dental coverage options • 🍽️ Catered breakfast, lunch, & dinner • 🌴 Flexible PTO • 🏋️‍♀️ ClassPass membership • 🚍 Monthly commuter benefit • 🚠 Team building events & happy hours • 💻 Home office stipend • 🛜 Phone/internet reimbursement • 🏠 Hybrid model + 5 flexible remote days per quarter • 🍼 Paid parental leave • 🧑‍🧑‍🧒‍🧒 Employee Assistance Program (EAP) • 🤖 Unlimited AI token usage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!