Solutions Engineer

JOB DESCRIPTION As a Solutions Engineer at Fonoa, you will collaborate with leading global enterprises and work cross-functionally to identify and solve complex customer challenges. You will lead technical engagements, leveraging your discovery expertise to design and implement high-value solutions tailored to our clients' needs. In partnership with our sales team, you will ensure the delivery of impactful and effective solutions, driving success for both our customers and Fonoa. OUR PRODUCTS We have a suite of API and UI products that automate tax-related workflows for any internet company. Those products are Lookup https://www.fonoa.com/products/lookup, Tax https://www.fonoa.com/products/tax, Returns https://www.fonoa.com/products/returns, Data sharing https://www.fonoa.com/products/data-sharing and E-Invoicing https://www.fonoa.com/products/e-invoicing. We may expand our coverage to serve our core offering. OUR API DOCS As a Solutions Engineer, API documentation is important when considering a new career move. Thanks to the API docs, you can learn about how our API works and how it is structured. Please visit our API documentation and learn more about our API endpoints and how to use them - https://docs.fonoa.com/. WHAT YOU WILL DO • Partner with our Sales team to articulate the Fonoa value proposition, vision and strategy to customers. • Create and deliver product and technical presentations to new and existing customers. • Qualify sales opportunities through technical discovery based on needs and problems with customers. • Be an expert in Fonoa’s API capabilities, advocate for improvements and influence the product roadmap with internal product teams to solve business challenges. • Drive technical discussions with customers, answering questions and providing guidance on technical features and integration. • Own technical scoping, gap analysis and technical implementation plans. • Identify opportunities for process improvements and innovation within the organisation. • You are comfortable supporting customers on technical issues where necessary. • You are extremely organised and apply a methodical approach to delivering. YOU WOULD BE A GREAT FIT IF • You are fully proficient in English. Written and spoken, we are from around the world, but we work in English. • You have a strong sense of ownership and care deeply about customer experience. • You have a technical mindset and a desire to grow technically. • You are eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges. • You always champion the customer and balance product requests against the company vision. • You want to make a severe impact and are excited about working in a high-growth startup. Fonoa is committed to fair and equitable compensation practices. The US base salary range for this full-time position is $170K-$200K + commission + equity + benefits, and represents Fonoa’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on a variety of factors unique to each candidate, including but not limited to, the candidate’s years of experience, qualifications, relevant skill set, certifications, and geographic office location. Pay ranges may vary in different regions based on local market conditions and cost of labor. To learn more about life at Fonoa and our benefits, please visit fonoa.com/careers http://fonoa.com/careers. Additional Information Equal Opportunity Statement At Fonoa, we seek candidates from a wide range of backgrounds and perspectives, and we are proud to be an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, creed, gender, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, military or veteran status, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender expression or identity, sexual orientation, citizenship, or any other legally protected status. Fonoa is committed to fostering an inclusive and accessible workplace where everyone has the opportunity to thrive. We comply with the requirements of all applicable California and federal employment laws, including those protecting disabled individuals. If you require a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us via email at people-ops@fonoa.com and describe the specific accommodation needed due to a disability-related limitation. Examples of reasonable accommodations include, but are not limited to: • Receiving application materials in an alternate format • Conducting interviews in an accessible location • Being accompanied by a service animal • Having a sign language interpreter present during interviews We respond to accommodation requests within three business days. Please note that non-disability related inquiries, such as application status follow-ups, may not receive a response through this channel. Fonoa will not discharge or otherwise discriminate against employees or applicants for discussing or disclosing their own pay or the pay of another employee or applicant. However, employees who have access to compensation information as part of their essential job functions may not disclose this information to others who do not have access, unless it is: • In response to a formal complaint or charge • In furtherance of an investigation, proceeding, hearing, or legal action • Consistent with Fonoa’s legal obligations to disclose such information LI-Hybrid As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants https://www.fonoa.com/legal/privacy-notice-job-applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.