Small Business Onboarding Specialist

Xero · ZA: Cape Town (Willowbridge Centre), Remote

The role & impact In this role, you will own the customer experience from first contact through the early stages of their journey, combining small business sales, conversion, and onboarding. You will engage directly with new subscribers during their first 90 days to ensure a smooth, confident start, guiding them through key workflows and addressing pain points to help them succeed. By running live product overviews, discovery calls, and webinars, you will help small business….

The role & impact In this role, you will own the customer experience from first contact through the early stages of their journey, combining small business sales, conversion, and onboarding. You will engage directly with new subscribers during their first 90 days to ensure a smooth, confident start, guiding them through key workflows and addressing pain points to help them succeed. By running

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