Senior Software Support Engineer

Join Bally’s Intralot as a Senior Software Support Engineer! Your Role: As a Senior Software Support Engineer , you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues, contribute to system optimizations, and mentor junior team members. Your responsibilities include: Troubleshooting and resolving production incidents at the 2nd level within the agreed SLAs. Performing root cause analysis (RCA) to identify and mitigate recurring issues. Enhancing and optimizing existing monitoring and alerting systems ( Nagios, Grafana, NewRelic ). Collaborating with cross-functional teams (Development, DevOps, and QA) to improve system stability. Reproducing incidents in test environments and validating fixes before deployment. Owning problem tracking and resolution , ensuring continuous service improvement. Providing guidance and technical support to junior team members. To excel in this role, you should: Hold a degree in Computer Science, Software Engineering, or a related field . Have 4+ years of experience in Application Support, System Administration, SW-QA, or DevOps . Possess strong system administration skills in Linux (Windows experience is a plus). Be proficient in MySQL and familiar with Oracle or MongoDB . Have experience with monitoring tools such as Nagios, Grafana, or NewRelic . Be comfortable with automation and scripting (e.g., Bash, Python) for troubleshooting and optimization. Communicate effectively in both Greek and English . Be a team player who values collaboration and knowledge sharing 📌 This role may require shift work and occasional international travel due to our global clientele. Why Join Us: 💸 A competitive compensation package combined with additional benefits. 💻 Hybrid working model. 🏥 Private Insurance for you and your family. 🏢 Modern facilities, parking inside, enticing restaurant and corporate bus. 📚 An extensive training program upon induction and throughout employment. 🚀 Exceptional opportunities to learn and develop in a multinational environment. 🌎 Prospects for professional growth both locally and globally. 🚀 Our Hiring Journey Step 1 → Intro chat with HR & your future team Step 2 → A short assessment task (just enough to get a feel for the role) Step 3 → Final conversation to wrap things up ⏳ Usually wrapped up within 2-3 weeks 💬 Friendly, clear, and respectful — just how we like our process. About Us Bally’s Intralot is a leading iGaming and lottery solutions provider listed on the Euronext Athens, aiming to drive strategic growth and global competitiveness across the globe. Combining Bally’s proven digital B2C expertise with INTRALOT’s longstanding leadership in regulated lottery gaming, Bally’s Intralot forms a uniquely positioned, independent global champion across online gaming, lottery, iLottery, and sports betting. At Bally’s Intralot, our culture is guided by a shared set of values that shape the way we collaborate, innovate, and deliver for our partners and communities. We Win as One, working collaboratively across teams, functions, and geographies to achieve common goals. We believe that success is built through trust, respect, and the collective strength of our people. We are Powered by Curiosity, continuously seeking new ideas, insights, and perspectives. By encouraging learning and innovation, we challenge the status quo and strive to develop smarter, more effective solutions. We bring Fun with Purpose, combining our passion for the gaming and technology industries with a strong sense of responsibility. We aim to create engaging experiences while contributing positively to our customers, partners, and society. We Embrace the Possibility, staying open to change and new opportunities. Through adaptability and forward thinking, we explore new paths for growth and innovation in an evolving industry. Above all, we Guard the Game, upholding the highest standards of integrity, fairness, security, and responsible gaming. We are committed to protecting our players, partners, and the trust placed in our brand. Equal Opportunity Employer: 🌈 We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions! Compensation Transparency Statement In accordance with applicable pay transparency requirements, the salary range indicated reflects the expected compensation band for the role. The final offer shall be determined following a comprehensive evaluation of the candidate’s experience, qualifications, skills, and overall contribution to the role, and may, where appropriately justified, be positioned outside the stated range, in alignment with internal pay equity, market conditions, according to the Company’s payroll procedures and applicable legal requirements.