Senior Software Engineer

ABOUT HIYA At Hiya, we’re making business calls more trusted, useful, and effective. Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve. Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes. This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed. Hiya Hub is growing, and we’re looking for a Senior Software Engineer to help us expand our global carrier and partner network. You’ll build and maintain the services, APIs, and tools that support this growth, taking ownership of software from initial planning through to production. This role combines hands-on development with operational ownership and collaboration across teams. If you enjoy solving problems, using AI tools, and seeing the impact of your work across a product’s lifecycle, we’d love to hear from you. You’ll work on: • End-to-end software delivery: Break down complex projects, plan solutions, and implement, test, deploy, and monitor applications. • Production reliability: Maintain services, respond to alerts, improve monitoring, and contribute to operational and on-call responsibilities. • APIs and carrier integrations: Develop and maintain APIs that support new carrier products and broader distribution. • Metrics and visibility: Build and improve KPIs, dashboards, and internal tools that help teams understand traffic patterns and system performance. • Self-service and automation: Create tools, AI agents, and automations that help employees and external partners find answers and work more independently. • Continuous improvement: Improve reliability, performance, documentation, and maintainability while helping the team make better use of industry-standard tooling. • Cross-team problem-solving: Work with internal teams and external partners on phone application distribution, explain system behavior, assess the impact of issues, and clarify ownership between Hiya and its partners. We’re looking for someone who brings: • Experience developing software at a SaaS company or working on a SaaS product. • Strong practical proficiency with AI tools. • Familiarity with HTTP and networking fundamentals. • Knowledge of Docker. • Strong communication skills, with the ability to connect technical details to business needs. • A collaborative approach and an interest in understanding how services work together. • A willingness to take responsibility for software throughout its lifecycle, including supporting it in production. Experience with Kubernetes, Prometheus or similar monitoring and observability tools, or DevOps/SRE practices would be helpful, but isn’t required. Over time, you’ll develop a broad understanding of Hiya Hub’s services and become someone others turn to for answers. Your work will help us support more carriers and partners, make our systems easier to operate, and give teams better tools to solve problems independently. Interested in helping Hiya Hub grow? We’d love to hear from you. COME WORK WITH US! We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us! Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.