Senior Sales and Operations Planning Manager

At Rohlik, Integrated Business Planning and S&OP are not just planning routines—they are the backbone of how we run efficient operations, optimize resources, and scale sustainably. We're looking for a Senior Sales and Operations Planning Manager who will work closely with our Supply Chain leadership and help build our end-to-end forecasting function from the ground up. This is a highly hands-on, builder role for someone who thrives on business partnering, deep-dive analytics, challenging manual processes, and turning raw data into decision-ready insights across all our European markets. To be clear on scope: this role owns the order- and revenue-level demand forecast that feeds the S&OP cycle — not SKU-level demand planning, which sits with the Supply Chain team. WHY THIS ROLE IS EXCITING • Build from the Ground Up: You won't just execute a process someone else built—you are one of the founding members of a brand-new department, giving you a direct hand in shaping the future of Supply Chain at Rohlik. • Direct Business Impact: Your forecasts directly dictate inventory levels, labor scheduling, and delivery capacity across 5 countries and 12 fulfillment centers. • Automation & Ownership: You have the autonomy and mandate to kill manual spreadsheets. If a process is repetitive, you get to spearhead its automation alongside our BI and Engineering teams. • High-Growth E-Commerce Environment: Work in a fast-paced, high-velocity e-commerce and grocery ecosystem where data-driven decisions directly affect daily operations and customer satisfaction. WHAT YOU'LL DO • Demand Forecasting: Own the daily and weekly production of the group demand forecast (orders, SKU/order, and intraday shapes) across all markets, fulfillment centers, and planning horizons. • Accuracy & Bias Ownership: Drive forecast accuracy and bias performance by market and horizon (target: 98% accuracy at order/revenue level); conduct deep-dive root-cause analyses on deviations and implement corrective actions. • S&OP Core Analysis: Build and own the demand review pack and scenario models for the S&OP cycle, including quantified upside and downside cases. • Operational Alignment: Translate agreed demand into actionable inventory, warehouse workload, labor, throughput, and delivery requirements for operating functions. • Automation & Optimization: Proactively drive the automation of manual routines (e.g., mass-upload/locking for SKU edits, demand-chaser redesigns, automated AOV forecasting) instead of working around system gaps. • Executive Decision Support: Prepare daily and weekly data, analysis, and options that feed into executive updates and S&OP governance rituals. • Peaks & Campaigns: Lead forecasting prep for campaigns, seasonal transitions, and peak events, ensuring every manual adjustment is documented with clear assumptions and rationale. • Cross-Functional Collaboration: Partner with market planners, Category, Marketing, Fulfillment, Last Mile, and BI teams to collect quantified inputs on time and keep planning data trustworthy. • Governance & Resilience: Actively identify and flag process gaps (single points of failure, missing notifications, undocumented calls) to make the department increasingly resilient over time. WHAT WE'RE LOOKING FOR Required: • 3+ years of experience in Demand Planning, Forecasting, Supply Chain Planning, or Business Analytics. • Hands-on ownership of a recurring forecast within a high-velocity retail, e-commerce, logistics, or operational environment. • Advanced command of forecasting methodologies, scenario modeling, and forecast accuracy metrics. • Strong analytical stack: advanced spreadsheet modeling and SQL (or equivalent) to query large data sets independently. • Ability to specify tooling improvements and drive automation alongside engineering/BI teams. • Working knowledge of BI and visualization tools (Tableau, Power BI, Looker, or similar). • Proven ability to enforce standards and deadlines across multiple markets while clearly communicating analytic insights to non-technical stakeholders. • Fluent English Preferred: • Background in online grocery or fresh/perishable goods retail. • Prior exposure to an established S&OP / IBP cycle. • Experience converting demand forecasts into labor, fulfillment, or transport requirements. • Scripting or automation experience (Python or similar) beyond standard spreadsheets. • Knowledge of Czech or Slovak is a plus. WHAT’S IN IT FOR YOU • Fair reward - You’ll get a strong fixed salary — no bonus games, no politics. Great work is rewarded clearly and fairly. • Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work. • Life, not just work - You’ll have real flexibility – three days in the office, 2 days Home Office where it suits you. And unlimited paid vacation based on trust. • Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact. • Real impact - What you do here matters. You’ll see your work changing how people eat and live — from day one. • Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria. • Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik.cz http://Rohlik.cz. • Sport & wellbeing - You’ll stay active with company sports challenges or a subsidised Multisport card. • A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together. • If this sounds like you…You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us? LI-FK1