Senior Customer Engagement Manager, JR856

Customer Engagement (Office) Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements. ABOUT PROJECT The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions. REQUIREMENTS 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry Practical experience managing complex RFPs, RFIs, or formal tender submissions Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models Experience working with technical and commercial proposal documentation Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements Excellent written and verbal English communication skills (Advanced) Ability to work independently, manage competing priorities, and deliver under strict deadlines Strong stakeholder management, problem-solving, and decision-making skills Experience managing government or public sector tenders (USA/UA) WOULD BE A PLUS Understanding of public procurement procedures, compliance requirements, and government contracting practices Experience with structured bid management methodologies and APMP best practices APMP/PMP certification or relevant Experience developing proposal win strategies, executive summaries, and value propositions Experience using AI tools to support bid development, document analysis, and proposal quality assurance Experience managing several complex bids simultaneously KEY COMPETENCIES Strong ownership and accountability for bid outcomes Excellent planning, prioritization, and time management Attention to detail and commitment to quality Proactive and assertive stakeholder communication Ability to coordinate cross-functional teams without direct reporting authority Resilience and adaptability in deadline-driven environments Continuous improvement mindset WHAT YOU WILL GET WITH ELEKS Close cooperation with a customer Challenging tasks Competence development Team of professionals Dynamic environment with a low level of bureaucracy