Omnichannel Outbound Lead

About Trafilea Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands. With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands. We own and operate our own digitally native brands (not an agency), with a presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint. Why Trafilea We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast. 🚀 We build and scale our own brands. 🦾 We invest in AI and automation like few others in eCom. 📈 We test fast, grow fast, and help you do the same. 🤝 Be part of a dynamic, diverse, and talented global team. 🌍 100% Remote, competitive USD salary, paid time off, and more. Job Responsibilities Don’t just run logistics. Build a smarter way to operate it. At Trafilea, our outbound operation connects global 3PLs with Amazon FBA, TikTok FBT, D2C, B2B, and other sales channels across multiple markets. We’re looking for an Outbound Omnichannel Lead who can execute that operation with precision — and then make it better. You’ll combine hands-on supply chain execution with data, reporting, automation, and AI to improve visibility, eliminate manual work, solve discrepancies at the source, and help us scale a more efficient global operation. Drive 3PL performance by monitoring SLA, OTP, backlog, and operational issues across international warehouses. Manage Amazon FBA & TikTok FBT operations , including replenishments, shipments, removals, and inventory discrepancies. Execute Transfer Orders and B2B orders across the US, Canada, UK, Australia, and international 3PLs. Protect inventory availability , supporting 99%+ in-stock coverage and effective aged inventory management. Own outbound reporting , turning daily KPIs and operational data into clear, actionable insights. Automate manual workflows using reporting tools, AI, and automation to increase efficiency and reduce costs. Coordinate high-impact events such as Prime Day and BFCM with 3PLs, Marketing, and Marketplace teams. Continuously improve operations by identifying process gaps, implementing solutions, and keeping SOPs up to date. 4 years of experience in e-commerce, logistics, supply chain, or 3PL operations. Experience working with Amazon Seller Central and ERP systems . Strong Excel / Google Workspace capabilities, including databases, pivot tables, and formulas. Strong analytical and problem-solving skills with exceptional attention to detail. Experience following, documenting, and improving operational processes and KPI routines. Fluency in English , written and spoken, with the ability to collaborate across multicultural teams. A strong bias toward execution, ownership, and follow-through.