Office Manager & Executive Assistant to the CMO

Creating a world where pets live longer, healthier lives, from their very first meal. Learn more about our brands. We’re Looking For An: Office Manager & Executive Assistant to the CMO Location: Onsite (Burbank, CA) What You’ll Be Doing: The Executive Assistant will serve as the Chief Marketing Officer's right hand, increasing their effective capacity by organizing time, attention, commitments, information, and the working environment around the highest-value priorities. This role will provide traditional executive support across calendar management, scheduling, travel, meeting preparation, coordination, and follow-through, while also taking broad ownership of the day-to-day operation of a new office and studio. This is a highly proactive, ownership-oriented role responsible for creating structure where it does not yet exist, building repeatable processes, coordinating people and projects through changing information, and continuously reducing operational friction. The role will also leverage technology, AI, and automation to make work faster, more reliable, and less dependent on manual effort or individual memory. The scope of the role will evolve over time. The expectation is that the Executive Assistant will anticipate needs, exercise independent judgment, identify and resolve issues, and build systems that allow the executive and broader operation to function more effectively with less direct intervention. • Manage the executive’s calendar, priorities, scheduling, travel, and logistics. • Prepare for meetings and ensure decisions, commitments, and open items are tracked through completion. • Coordinate internal and external communications, meetings, people, and projects on behalf of the executive. • Manage day-to-day office and studio operations, ensuring the environment is organized, functional, and ready to support ongoing business activities. • Support the development and buildout of the new office and studio, including vendors, timelines, logistics, technology, physical-space needs, and other operational requirements. • Select, coordinate, and manage vendors and external partners as needed. • Oversee office supplies, equipment, technology, and recurring operational needs. • Coordinate guest, meeting, and other office/studio logistics. • Build and maintain workflows, checklists, documentation, and operating processes where needed. • Identify recurring operational friction and address the underlying process rather than repeatedly solving the same issue. • Maintain systems for information, documents, contacts, decisions, and follow-up. • Use AI, automation, and other technology to simplify repetitive, information-heavy, or rules-based work. • Ensure decisions are translated into action and that actions are completed. • Identify what requires executive attention versus what can be handled independently, escalating appropriately when needed. • Take on additional responsibilities as the needs of the executive, office, and studio evolve. Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.): • Required Experience: 2+ years of experience as an Executive Assistant or a related role • Exceptional organization, attention to detail, and follow-through. • Comfortable operating in ambiguity and creating structure where none exists. • Strong ownership mentality with a proactive, solutions-oriented approach. • Highly anticipatory; able to think downstream and identify needs, dependencies, risks, and follow-up before they become urgent. • Process-oriented with a continuous-improvement mindset; able to identify inefficient or overly manual processes and build better ways of working. • Strong independent judgment and ability to determine when issues can be handled independently versus escalated. • High processing speed and ability to synthesize fragmented information from multiple sources into clear priorities, decisions, and actions. • Ability to manage competing priorities and adapt quickly as needs and circumstances change. • Strong communication and coordination skills, with the ability to work effectively across people, teams, vendors, and external partners. • Comfortable providing and receiving direct feedback, challenging priorities when appropriate, and surfacing contradictions or issues. • Strong discretion and judgment when handling sensitive business and personal information. • Service-oriented, practical, and persistent, without being passive or overly dependent on direction. • Comfortable experimenting with modern technology, AI tools, automation, and custom workflows to improve efficiency and reliability. • Ambitious and curious, with an interest in learning how the broader business operates and taking on increasing responsibility over time. Golden Perks & Benefits: • Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. • Annual bonus • We match up to 3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career. • 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being. • Invest in your future with our Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock. Learn more. • Reimbursements for a portion of personal cell phone and internet usage for eligible employees. • Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. • Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date. • Potential for quarterly KPI bonuses. The base salary range is $30hr-$37.50hr, plus bonus potential. The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. A Note to Recruiting Agencies: At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding. Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will only contact applicants from our official company e-mail domain, ( NAME@GOLDENPETBRANDS.COM ) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will never send you checks, or ask you to disclose personal financial details. Click here to learn more about general internet safety and our hiring practices.