Lead Technical Support Engineer

Customer Success Remote The work we’re doing: Truv empowers financial firms to underwrite with confidence. We believe that discerning fact from fiction about an applicant’s employment and income shouldn’t be a process that takes days, dozens of phone calls, or hidden behind black boxes. Truv provides a frictionless and secure infrastructure that connects financial institutions and background screeners to 45+ payroll providers that house the data of 120M+ US workers. And consumers benefit from faster turnarounds and greater financial opportunities. The community we’re creating: We’re an experienced team of thinkers, innovators, and entrepreneurs solving some big problems. And we’re looking for bold leaders to join us. Our remote-first distributed team hails from the Bay Area, Miami, Toronto and London. We believe in creating a community where everyone belongs and thrives, regardless of location. So, if you’re excited about using cutting-edge technology and working alongside colleagues who’ve built groundbreaking products at Apple, Uber, Facebook, Carta, Venmo, Telegram, and Plaid—hop on. The values you possess: Our values are the specific behaviours and skills that we care most about. The more these values sound like you and the people you want to work with, the more likely you’ll thrive at Truv. · Bias for action - move fast and get things done. · Customer obsession – we start with making the customer happy and work backward. · Good judgment – make wise decisions despite ambiguity. · Focus on impact – solve important problems first. · Transparent and direct–informed people make better decisions. · Win as a team – we win and lose (rarely) as a team. · Continuous improvement – all improvements matter because they compound exponentially. About the job A customer-centric mindset is part of every decision we make - we’re looking for a Technical Support Engineer to join and help us build the best customer support experience.