Junior Production Support Engineer

Join Bally’s Intralot as a Junior Production Support Engineer! Your Role: As a Junior Production Support Engineer you will work alongside experienced professionals, investigate technical incidents, and collaborate with different teams to identify solutions and improve system performance. Monitor application performance and investigate production incidents. Perform technical troubleshooting to identify and resolve application and system issues. Support the investigation of recurring incidents and contribute to identifying their root causes. Document and track problems, helping the team identify opportunities for process and service improvements. Reproduce reported issues in test environments and perform regression testing to verify fixes. Collaborate with Development, QA, and other technical teams to maintain application stability and reliability. Work on a shift-based schedule and occasionally travel internationally to support our global clientele. A degree in Computer Science, Software Engineering, or a related field. 0–2 years of experience in Application Support, System Administration, Software QA, or DevOps. Basic to solid knowledge of Linux and Windows operating systems. Familiarity with monitoring tools such as Nagios, Grafana, or New Relic, and log analysis platforms such as Kibana. Knowledge of MySQL, with familiarity with Oracle or MongoDB considered an advantage. An understanding of troubleshooting processes and a willingness to develop your technical skills further. Exposure to cluster management, automation testing, or scripting languages such as Bash or Python will be considered a plus. Good written and spoken communication skills in both Greek and English. A collaborative mindset, analytical thinking, and a proactive attitude toward learning and problem-solving. Why Join Us: 💸 A competitive compensation package combined with additional benefits. 💻 Hybrid working model. 🏥 Private Insurance for you and your family. 🏢 Modern facilities, parking inside, enticing restaurant and corporate bus. 📚 An extensive training program upon induction and throughout employment. 🚀 Exceptional opportunities to learn and develop in a multinational environment. 🌎 Prospects for professional growth both locally and globally. 🚀 Our Hiring Journey Step 1 → Intro chat with HR & your future team Step 2 → A short assessment task (just enough to get a feel for the role) Step 3 → Final conversation to wrap things up ⏳ Usually wrapped up within 2-3 weeks 💬 Friendly, clear, and respectful — just how we like our process. About Us Bally’s Intralot is a leading iGaming and lottery solutions provider listed on the Euronext Athens, aiming to drive strategic growth and global competitiveness across the globe. Combining Bally’s proven digital B2C expertise with INTRALOT’s longstanding leadership in regulated lottery gaming, Bally’s Intralot forms a uniquely positioned, independent global champion across online gaming, lottery, iLottery, and sports betting. At Bally’s Intralot, our culture is guided by a shared set of values that shape the way we collaborate, innovate, and deliver for our partners and communities. We Win as One, working collaboratively across teams, functions, and geographies to achieve common goals. We believe that success is built through trust, respect, and the collective strength of our people. We are Powered by Curiosity, continuously seeking new ideas, insights, and perspectives. By encouraging learning and innovation, we challenge the status quo and strive to develop smarter, more effective solutions. We bring Fun with Purpose, combining our passion for the gaming and technology industries with a strong sense of responsibility. We aim to create engaging experiences while contributing positively to our customers, partners, and society. We Embrace the Possibility, staying open to change and new opportunities. Through adaptability and forward thinking, we explore new paths for growth and innovation in an evolving industry. Above all, we Guard the Game, upholding the highest standards of integrity, fairness, security, and responsible gaming. We are committed to protecting our players, partners, and the trust placed in our brand. Equal Opportunity Employer: 🌈 We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!