E-Commerce Operations Specialist

As our E-Commerce Operations Specialist, you will drive the day-to-day operational excellence and health of our US storefront, ensuring seamless user experiences, catalog precision, and flawless campaign execution across all customer touchpoints. Operating in a hybrid capacity from our Metrotown office, you will collaborate closely with regional leadership, US Sales and Marketing, and our global digital teams to maintain peak performance and high-converting storefront journeys. At PERGOLUX, we design and deliver Scandinavian-inspired outdoor living solutions, fostering an ambitious, supportive, and design-led global culture grounded in Integrity, Ambition, Innovation, Humility, Appreciation, and Unity. WHAT YOU’LL DO • Conduct daily end-to-end health checks across PDPs, collection pages, cart, and checkout flows, proactively identifying and resolving issues before they impact customers. • Lead pre-release QA procedures for storefront themes, localized content, discount logic, and new application features across desktop and mobile devices. • Configure, test, and manage digital promotional campaigns and discount logic in Shopify, coordinating go-live timing in sync with marketing launches. • Maintain catalog integrity across all US product listings, spec sheets, and Google Merchant Center feeds to guarantee data and pricing accuracy. • Analyze and report weekly storefront KPIs—including conversion rates, funnel drop-offs, and site speed—providing actionable insights and immediate optimizations. WHAT YOU’LL BRING • 1 to 3 years of hands-on experience in e-commerce operations or webshop management, with direct expertise using Shopify and digital analytics platforms. • Exceptional attention to detail with a disciplined, mobile-first testing mindset to catch discrepancies in localization, pricing, and visual presentation. • Proven analytical capability using tools such as GA4 or Shopify Analytics to diagnose funnel friction and communicate findings clearly to cross-functional teams. • Strong written and verbal communication skills, paired with a collaborative approach and the initiative to escalate and resolve roadblocks swiftly. • Flexibility to coordinate effectively across international time zones and an egoless, proactive attitude aligned with PERGOLUX core values. BENEFITS • Comprehensive health insurance coverage. • Retirement plan options. • Paid vacation and sick days. • An international, collaborative work environment that values creativity and innovation. • Professional growth opportunities in a rapidly scaling e-commerce company. • Team culture & events including team-building activities, seasonal celebrations, and after-work gatherings. • Employee discounts on all PERGOLUX products. • Comfortable workspace with complimentary snacks and beverages. How to Apply Submit your application through our official channels. In your application, please include a brief three-sentence response describing a webshop issue you identified, how you detected it, and the action you took to resolve it. Explore more about our journey and opportunities on the PERGOLUX Career Page https://pergolux.de/pages/career?srsltid=AfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE and stay connected via PERGOLUX LinkedIn https://de.linkedin.com/company/pergolux. Compensation: CA$60K - CA$70K