Director of Solutions Engineering - EMEA

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. THE TEAM Airwallex is seeking a visionary and strategic leader to become our Director, Solutions Engineering. This is a critical leadership role responsible for leading our world-class solution engineering organisation across EMEA. This includes executive level pre-sales technical solution design, E2E solution implementation as well as proper post go-live commercial performance ramp-up for selective clients. You will be the driving force behind our technical go-to-market (GTM) strategy, scaling a high-performing team of Solutions Engineers and Solutions Architects who are instrumental in driving our global revenue growth. By partnering with Sales, Product, and Engineering leadership, you will shape the customer experience, influence our product roadmap, and solidify Airwallex's position as the leading financial infrastructure for modern businesses. WHAT YOU'LL DO • Lead, mentor, and scale our high-performing EMEA Solutions Engineering teams, fostering a culture of technical excellence, customer obsession, and collaboration. • Develop and execute the global vision and strategy for the Solutions Engineering function, ensuring tight alignment with the company's overall sales and growth objectives. • Own the technical sales strategy, empowering your team to deliver compelling product demonstrations, proofs-of-concept (POCs), and sophisticated solution designs that solve our customers' most complex challenges. • Serve as a key executive partner to the Sales and Product organisations, acting as the voice of the customer and the field to influence the product roadmap and GTM strategy. • Implement scalable processes, playbooks, and best practices for the entire pre-sales and implementation lifecycle, from technical discovery and solutioning to RFP responses and guiding successful implementations. • Represent Airwallex as a senior technical leader in key customer meetings, industry events, and executive briefings, building trust and credibility with C-level stakeholders. WHO YOU ARE • You have a significant track record of leading and scaling global or multi-regional Presales, Sales Engineering, or Solutions Architecture teams within EMEA, with 3+ years in a senior leadership capacity. • You bring 10+ years of experience in technical, client-facing roles. You have a background in engineering, software development, or product, and have been hands-on designing and delivering complex software solutions. • You are a strategic thinker with a deep understanding of enterprise sales cycles, go-to-market motions, and how to position a technical solution to solve core business problems. • You excel at working with enterprise clients, understanding their business goals, and translating their needs into tangible, creative solutions built upon a sophisticated API-driven platform. • You possess outstanding executive communication and presentation skills, capable of commanding a room and articulating complex technical concepts to both commercial and engineering audiences. • Strong knowledge of the payments ecosystem, financial services, or Fintech is highly advantageous. • Bachelor's degree in a STEM discipline preferred (Computer Science, Engineering, etc.) This role is based in London, 3 days in office. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.