Director Internal IT & Operations

Joining KEYES means giving purpose to your talent. Are you looking for an environment where technology is not an end in itself, but a lever to build a sustainable future? At KEYES , we are not just looking for technical expertise; we are looking for people who share our values. Do you want to continue your career and grow within one of Belgium’s leading IT companies? Join KEYES as our Director Internal IT & Operations! We support large enterprises, the public sector, healthcare organizations, and SMEs in all their digital challenges : Infrastructure & Cloud Solutions, Cybersecurity Solutions, Business Software Solutions, Mainframe Solutions, Data & AI Solutions, Advisory Solutions, and Staffing Solutions. More information: www.keyes.eu YOUR TEAM The Director of Internal IT & Operations reports to the Chief Innovation & Technology Officer (CITO). She/He will be responsible for the execution strategy, transformation, operations and performance of KEYES’s internal information systems. The scope of the role covers IT services for employees, infrastructure and workplace environments, internal applications, subsidiary integration, vendor management and the internal IT project portfolio. The Director works in close coordination with the Security, Compliance, Data Protection, Finance and Human Resources functions, as well as with business stakeholders and end users. YOUR MISSION Define and execute the internal information systems roadmap to ensure business continuity, service quality, cybersecurity, resilience, integration and the modernisation of tools, while maintaining cost control and improving the employee experience. YOUR RESPONSIBILITIES IT Strategy and Roadmap — Translate the CITO’s strategic directions into a multi-year, prioritised and budgeted roadmap; align IT investments with business needs and the Group’s transformation objectives. IT Operations and Service Quality — Ensure the availability and performance of infrastructure, networks, end-user devices, applications and collaboration tools; oversee the service desk, incidents, problems, changes and service requests. Cybersecurity and Resilience — Implement applicable policies and controls in collaboration with security leads; oversee identity and access management, vulnerability management, business continuity, disaster recovery plans and resilience testing. Internal Applications and Architecture — Govern the application portfolio, rationalise tools and eliminate duplication, define target architectures and oversee the evolution of Finance, HR, CRM, collaboration and management solutions. Transformation and Automation — Leverage automation, Data and AI to improve internal processes, user experience, productivity and data quality. Subsidiary Integration — Define and execute the IT integration roadmap for the relevant entities; harmonise tools, infrastructure, identities, licences, practices and service levels while ensuring operational continuity. Project Portfolio Management — Oversee demand management, prioritisation, resources, risks and delivery of internal IT projects; ensure transparency regarding timelines, budgets, dependencies and expected benefits. Vendors, Assets and Contracts — Manage vendors, licences, equipment, contracts and assets; negotiate renewals, measure performance and reduce vendor dependency risks. Budget and Performance Management — Prepare and manage the internal IT budget, measure unit costs and service quality, identify cost-saving opportunities and report to the CITO on results, risks and decisions requiring arbitration. Leadership and People Management — Lead internal teams and external partners, clarify responsibilities, develop skills and foster a culture of service excellence, security, rigour and continuous improvement. OUR OFFER A challenging position with a lot of variation. A team of enthusiastic, professional colleagues in which there is an excellent atmosphere and where expertise is shared. Tools and infrastructure that are consistently at the forefront of innovation. Personalised career support to help you with your development. Many training opportunities and certifications. A company with a friendly working atmosphere which is dynamic and oriented towards innovation. Fun times – a food truck, barbecue, after-work events, family day! Complete salary package. Teleworking opportunities (up to 3 days a week). #LI-ES1 YOUR PROFILE Proven experience in an IT leadership role covering IT operations, infrastructure, applications or information systems transformation. Strong command of IT service management practices, portfolio governance, project management and vendor management. Good understanding of cybersecurity, resilience, compliance, data and enterprise architecture challenges. Experience in integrating or rationalising information systems in a multi-entity environment. Ability to manage budgets, contracts, partners and complex transformation programmes. Leadership of technical and operational teams, with a strong focus on internal customer satisfaction and service quality. Rigour, pragmatism, a strong sense of priorities, risk management skills and the ability to make decisions in incident situations. Professional proficiency in French, Dutch and English, or the ability to operate effectively in a trilingual environment. Do you recognise yourself in this description? Do you want to learn more? Apply now! You will be contacted shortly What if the mission isn’t an exact match for you? Let’s stay in touch! Sign up, and we may contact you for other future opportunities: https://keyescareers.eu/find-my-job OUR RECRUITMENT PROCESS Our recruitment process is efficient, transparent and fair: