DevOps/SRE Engineer - Bilingual Mandarin Required

Base Location required : North Carolina, California, Texas, Illinois, New Jersey Remote Position About Us https://www.cwill.com CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale. About this role As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region. Responsibilities: Short-Term (First 6–12 Months) 1. Daily Operations & Maintenance Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team. Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures. 2. Cross-Timezone Alerting & Incident Collaboration Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response. Perform initial troubleshooting and first-response actions before handing off to the China-based team. Long-Term (12+ Months) 1. Local Data Center & Compliance Operations Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements. Enforce local requirements such as access controls for privacy data and data localization/storage. 2. First-Line Incident Response Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays. Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues. 3. Compliance & Liaison Support Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117). Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant. Requirements What We’re Looking For Fluent in Mandarin Chinese in listening, speaking, reading and writing. Legal to work for any employers. We are not able to provide sponsorship yet. Bachelor’s degree in Computer Science or related field. 3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles. Strong experience with at least one major cloud provider ( AWS, Azure, or GCP ), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM . Deep knowledge of Linux systems , networking fundamentals, containers ( Docker, Kubernetes ), load balancing, and service governance. Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm . Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild , or similar. Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry , or equivalent. Proficiency in at least one scripting or programming language such as Python, Shell, or Go . Excellent system design, analytical thinking, and complex troubleshooting skills. Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus . Benefits Starting Pay: 100 - 140K, depends on experiences, open to negotiation 401(k) PTO Paid Holidays Insurance (Medical+Vision) CWILL is an equal opportunity employer. We evaluate candidates on the skills and track record the role requires, and welcome applicants from all backgrounds. Engineering Computer Software Mid-Senior level Full-time About CWILL /kwil/ CWILL is an integrated post-purchase and retention suite for Shopify brands. One data layer connects order tracking, returns, reviews, loyalty, and AI support, helping 30,000+ Shopify merchants turn every order into long-term growth. We are profitable and bootstrapped, with a small team, direct access to leadership, and a fast-moving cross-border operating model across the United States and China. Remote role listed by employer.