Customer Training Manager (m/f/d)

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: DRIVE PRODUCT ACTIVATION THROUGH TRANSFORMATIVE TRAINING As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow. 🚀 YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE • Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups. • Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly. • Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback. • Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement. • Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction. • Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site. 🤝 YOUR SKILLSET – WHAT YOU BRING TO THE TABLE • Proven experience in Train the Trainer programs, particularly with large groups • Strong communication and presentation skills, able to engage and motivate users • Experience in training professionals, ideally in the healthcare or caregiving sector • Passion for technology adoption and empowering others to embrace change • Fluent in German (C2), with good knowledge of English • Willingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel 🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE • We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care • We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany • Become a co-creator of our success with stock options • Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible • You decide when you work best, that means flexible working hours and a good hybrid set-up. ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!