Customer Success Producer (Vietnam)

Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games. Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim. Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Customer Success Producer to help game studios maximize revenue through monetization, LiveOps, and direct-to-consumer (DTC) strategies. You will work closely with game teams to analyze performance, identify growth opportunities, and drive initiatives across offers, pricing, experimentation, and player engagement. This role combines analytics, strategy, and execution with a direct impact on customer growth and business results. KEY RESPONSIBILITIES Monetization and Growth Strategy • Analyze game performance, monetization, and retention metrics to identify growth opportunities • Develop recommendations for LiveOps, offers, pricing, promotions, and DTC monetization strategies • Design and evaluate experiments to improve revenue, engagement, and conversion • Assess in-game and web store experiences and propose optimization initiatives Customer Success and Revenue Expansion • Partner with game teams to drive measurable business outcomes and revenue growth • Develop and execute DTC adoption and revenue transition plans • Provide strategic guidance on monetization, LiveOps, CRM, and customer engagement initiatives • Identify expansion opportunities and help customers maximize the value of Aghanim's platform Cross-functional Collaboration • Work closely with Product, Data, Engineering, and Implementation teams to execute customer initiatives • Act as the voice of the customer, ensuring feedback and business needs are reflected in product and operational decisions • Contribute to scalable customer success processes, onboarding frameworks, and best practices REQUIRED QUALIFICATIONS • 5+ years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or related roles • Strong understanding of game monetization, retention, LiveOps, and player lifecycle management • Experience using data to drive business decisions and improve commercial performance • Advanced proficiency in SQL and Google Sheets • Strong analytical and statistical reasoning skills • Proven experience using LLMs or GenAI tools in professional workflows • Excellent communication skills and ability to influence stakeholders through data and insights • Based in Vietnam and fluent in Vietnamese PREFERRED QUALIFICATIONS • Experience with DTC commerce, CRM, or customer lifecycle tools • Experience with Python for data analysis and automation WHY JOIN US • World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players • High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months • Autonomy and ownership – we trust people to make decisions, take initiative, and drive results • Modern tools and technology – use AI, automation, and modern tools as part of your everyday work • Equity – participate in the company's growth and long-term success