Customer Success Manager | Bulgarian Market (Sofia)

Praven Intelekt is an innovative AI platform designed to streamline legal research, case law analysis, and document drafting. As part of the Lexroom group, Praven combines high-precision local legal intelligence with a fast-scaling European AI infrastructure. Together, we are building the next generation of legaltech tools for professionals across Europe. Lexroom http://Lexroom.ai, is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom. We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome. Our next goal? Become Europe's most-used legal product. Our mission is clear: make the law faster, clearer, and more reliable, giving legal experts the time and confidence to focus on what truly matters. We are scaling rapidly across CEE and Western Europe, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and real-world impact. WHY JOIN US? • Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. • Work with the Best: Collaborate with exceptional colleagues in a culture that values technical competence, curiosity, and ambition. • Deliver Meaningful Impact: Your work will directly transform how legal professionals operate—bringing unprecedented speed and clarity to their daily workflows. At Lexroom and Praven, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, and a new standard for the legal world. YOUR KEY RESPONSIBILITIES • Become an expert on Lexroom and a product evangelist, identifying new use cases and expansion opportunities within your customer base. • Drive Lexroom's ambitious ARR growth from the installed base, helping position the company as a European market leader. • Own the entire funnel for existing business: run checkpoints and business reviews, uncover expansion needs, and close upsells and uplifts. • Managing renewals and leading churn management—protecting and growing recurring revenue by getting ahead of risk and keeping customers engaged. • Work closely with customers to identify their pain points, goals, and development opportunities, and be the main point of contact between Lexroom and our customers. WHAT YOU’LL BRING • You have 3+ years of experience in a sales, account management, or customer-facing commercial role. • You are familiar with sales support tools (HubSpot, Notion, etc.) • You never stop learning and challenging yourself, and you’re eager to join a rapidly growing startup • Optional but a bonus: You have a law degree. • You speak both Bulgarian and English. WHAT SETS US APART An Exceptional Team At Lexroom http://Lexroom.ai, you’ll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth. Growth that Matters We hire exceptional people to make a difference—and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects. Rewarding Your Contribution We value excellence and share success: • Annual Salary Range: €30,000 - €45,000 OTE • Equity Package: Align your growth with the company’s long-term success. BENEFITS THAT MATTER • Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Sofia Office. • Health Insurance: Comprehensive coverage to ensure peace of mind. • Meal Vouchers: 100€ support to make your lunch breaks easier. • Performance Bonuses: Rewards tied directly to measurable results. • Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas. At Lexroom http://Lexroom.ai, ambition meets discipline and purpose. We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you. Compensation: €30K - €45K