Customer Infrastructure Engineer (m/f/d)

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: DELIGHT CUSTOMERS, OPTIMISE PROCESSES! As a Customer Infrastructure Engineer at voize, you own the full technical journey of our customers - from the first presales check to ongoing operations. You’re the primary technical point of contact, bridging voize and customer IT. By validating infrastructure, configuring secure setups, solving technical issues, and scaling deployments, you ensure a smooth experience and long-term success. 🚀 YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE • Support pre-sales calls to assess infrastructure, spot blockers, and guide evaluations • Several years of experience as a Linux or Windows Administrator • Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy • Support technical scaling (e.g. growing user bases, infra changes) • Document setups and technical handoffs for smooth internal collaboration • Flag recurring issues and contribute to internal tools, docs, or processes 🤝 YOUR SKILLSET – WHAT YOU BRING TO THE TABLE • Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs) • Solid experience with virtualisation, Docker, web servers (Nginx, IIS), and load balancing • Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices • Clear communicator with empathy for both technical and non-technical users • Proactive, self-directed, and skilled in documentation and technical handoffs • Experience with start-ups will help you thrive in this role • You’re confident in German (C2) to support customers and fluent in English (C1) to work closely with colleagues - we’ll support you with language courses if needed. 🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE • We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care • We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany • Become a co-creator of our success with stock options • Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible • You decide when you work best, that means flexible working hours and a good hybrid set-up. ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!