Chat & Community Support Specialist

ABOUT NOGIGIDDY NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it. THE ROLE When users have questions — about offers, the platform, or anything in between — you're there. As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people. RESPONSIBILITIES Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth Escalate complex or sensitive issues to the appropriate team with full documentation Contribute to the help center knowledge base Flag trends in user issues or feedback to the product and content teams Maintain consistent tone and quality across all support touchpoints REQUIREMENTS No degree required Fast, accurate typing — live chat moves quickly Excellent written communication — clear and empathetic Able to handle multiple conversations simultaneously without dropping quality Patient with frustrated users — you de-escalate, you don't match energy Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus BENEFITS Hourly pay of $15–$21/hr Fully remote Flexible scheduling across support windows Paid training on platform and support tools Access to the full NoGigiddy earning opportunity network Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members. Remote Work General Business Internet Full-time NoGigiddy is a free financial resource platform built for everyday hustlers — the workers, side-grinders, and self-starters who refuse to wait for a paycheck to catch up with their life. We built NoGigiddy around one simple idea: the financial system wasn't designed for people who work in the gig economy, and it's time someone fixed that. Our platform organizes the best tools, opportunities, and resources across three rungs of the financial ladder — surviving, earning, and building. On the Survive rung, we connect users with cash advance apps and early pay tools that help bridge the gap between paychecks. On the Earn rung, we curate 97+ legitimate ways to make money on the side — from paid surveys and clinical trials to rideshare, food delivery, freelance platforms, and upskilling programs. On the Build rung, we point ambitious users toward capital and resources to grow something of their own. Everything on NoGigiddy is free to browse. No account required. No hidden fees. We may earn a commission on some links, which is how we keep the lights on — but it never costs you more, and it never changes what we recommend. NoGigiddy is for the person who drives after their shift, fills out surveys between meetings, and dreams about something bigger. We're the financial ladder — you do the climbing. Remote role listed by employer.