Business Operations Manager | Software Technology

You connect our people, our clients and our business. By bringing structure to staffing, supporting successful project delivery and keeping our operations running smoothly, you help our consultants thrive and our business move forward. How can you drive the change? At Xebia Software Technology, we help organisations solve complex challenges through technology. Our consultants work on exciting projects, ranging from modern software development to cloud and AI-driven solutions. Behind every successful project is an organised consultancy business. That's where you come in! As our Business Operations Manager, you'll play a central role in the day-to-day operations of our business. You're the operational link between Sales and Project Management, working closely with our Sales colleagues and People & Ops Lead to ensure our consultants get off to a great start, feel supported throughout their assignments and that our clients get what they need. You're a true hands-on operator: you think along, but aren't afraid to roll up your sleeves and get things done. From coordinating onboarding and solving day-to-day operational challenges to planning our Academy training programs, you'll keep things moving. You’ll have plenty of room to take ownership, improve processes and turn ideas into action. How will you create value? Delivery & Client Success Monitor ongoing assignments and support the smooth running of client projects. Coordinate practical arrangements for new assignments, including screenings, interviews, onboarding, equipment and project codes. Act as a point of contact for consultants during their assignments and help resolve operational challenges. Maintain contact with key clients and consultants to ensure everything stays on track. Staffing & Matching Keep track of consultant availability and upcoming project roll-offs. Work with Sales to match consultants to current and upcoming client opportunities. Review and optimise consultant CVs and profiles to showcase their expertise and align with client requirements. Business Operations Support the Sales team and People & Ops Lead in the day-to-day running of the business. Manage internal processes and continuously improve the way we work. Support pre-sales initiatives and identify opportunities to improve internal processes. Coordinate Academy planning and make smart use of available consultant capacity. This Is Your Dream Job If... You have experience in IT consultancy, professional services, resource management, project coordination or business operations. You understand staffing within a consultancy environment. You have commercial awareness and understand how to translate client demand into opportunities for consultants. You're highly organised, proactive and comfortable managing multiple priorities. You have strong communication and stakeholder management skills. You take ownership, think ahead and enjoy improving the way things work. You speak and write Dutch fluently. This is a must for this role. You don't need a technical background. What matters is that you understand the IT consultancy business and know how to navigate between clients, consultants and stakeholders. What can you expect from us? At Xebia, we believe great work starts with happy, inspired people. We offer plenty of opportunities to grow and a culture where knowledge sharing and having fun go hand in hand. 💼 Work & Flexibility: A flexible, hybrid way of working with a close-knit team. 💰 Compensation & Benefits: A competitive salary and a full pension scheme. 📚 Growth & Development: A €5,000 annual learning & development budget, 6 dedicated study days and an unlimited book budget. 🧠 Tools & Home Office: Choose your own laptop, phone, headphones and more. 🍎 Office & Culture: Inspiring offices, free lunch, great coffee and plenty of opportunities to connect through social events. And yes, you can join our annual Skibia trip! 🏋️ Health & Wellbeing: A company fitness or ClassPass subscription, plus access to the OpenUp mental wellbeing platform and Headspace. The position is available for 28–32 hours per week!