Director, Client Engagement (Knowledge & Legal Research Services)

Job description

the company is seeking a Director, Client Engagement & Market Development (Knowledge and Research Services) to help grow our Knowledge & Research Services practice by creating and shaping new client engagements. This role builds relationships across the legal market, turns client needs into well-scoped engagements, and stays connected through delivery so that each engagement is set up to succeed. The Director will also oversee our market-facing programs, including BLISS and LINKS, and lead the practice’s thought leadership.

This role works closely with the company’s Client Engagement team and partners with Knowledge & Research Services delivery leaders from first conversation through to successful completion.

This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada, with an expectation of approximately 20-30% travel.

Responsibilities:

New Engagement Development

• Build a pipeline of new Knowledge & Research Services engagements through market relationships, existing clients, and referrals

• Lead discovery conversations to understand client priorities, challenges, and desired outcomes

• Shape client needs into practical engagement approaches, bringing in subject matter and delivery experts as needed

• Partner with Client Engagement on opportunities and identify ways to extend existing client relationships

Scoping, Proposals & Commercial Support

• Develop scope, assumptions, and resourcing for proposals and Statements of Work in partnership with delivery leaders

• Contribute to pricing and commercial models that support margin objectives

• Maintain consistent, high-quality proposal and scoping materials

• Track opportunities and contribute to pipeline reviews and forecasting

Interim Research

• Own growth, performance, and P&L for Interim Research services

• Oversee delivery quality and placement success across engagements

• Define strategy for improving utilization, margins, and scalability

• Position Interim Research as a strategic entry point for broader services

Delivery Alignment

• Lead the handover from engagement development to delivery, making sure scope, assumptions, and client expectations are clearly understood

• Stay connected to engagements through delivery to support client communication and resolve scope questions

• Identify follow-on opportunities as engagements progress

• Apply lessons learned from delivery to improve future scoping and positioning

BLISS, LINKS & Thought Leadership

• Oversee the planning and delivery of BLISS and LINKS

• Use insights from BLISS and LINKS to inform the practice’s point of view and open new client conversations

• Lead the Knowledge & Research Services thought leadership agenda, including content, presentations, and webinars

• Partner with Marketing to align messaging with our service offerings

Market Engagement

• Build relationships with library, research, knowledge, and innovation leaders across the legal market

• Represent the company at industry events, client meetings, and roundtables

• Bring market trends and emerging client needs back into service development

• Help the company colleagues understand our offerings and recognize opportunities for Knowledge & Research Services

Qualifications:

• Bachelor’s degree required. Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred

• Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment

• Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services

• Experience developing proposals, Statements of Work, and scoping or pricing inputs

• Strong understanding of the priorities of law firm library, research, and knowledge functions

• Experience with thought leadership, events, or market-facing programmes

• Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders

• Strong commercial judgement and a collaborative approach to working with delivery teams

• Experience with Salesforce or similar CRM platforms preferred

• Reliable internet connection for virtual working

About Us:

the company is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

the company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.